E-com Support (Holiday Rush)

E-com Support (Holiday Rush)

Handling Returns & Queries

The Challenge: During the Black Friday and Christmas season, a trendy fashion brand was bombarded with emails about "Late Shipping" and "Sizing Issues." Their inbox backlog crossed 500+ emails, causing customers to leave angry reviews.

Our Solution: We provided an "On-Demand Scalable Team." We quickly ramped up 5 support agents specifically for the holiday season. They handled Zendesk tickets, processed refunds, and reassured customers about delivery timelines. Result: Cleared the entire backlog in 48 hours and maintained a 2-hour response time throughout the peak season.