Customer Support Bot

Customer Support Bot

AI Chatbot for 24/7 Support

The Challenge: An e-commerce brand was overwhelmed with repetitive questions like "Where is my order?" and "What is the refund policy?". Their support team was burning out, and customers were angry about slow replies during nights and weekends.

Our Solution: We trained a custom AI Chatbot using OpenAI’s GPT-4 API. We fed it the company's entire policy document and product FAQs. The bot now handles 80% of queries instantly, only forwarding complex issues to humans. Result: Response time dropped from 4 hours to 5 seconds, and support costs were cut by half.