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Contact Us

  • +92 3706029596
  • contact@abizglobalservices.com
  • G-9, Islamabad, Pakistan

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Call Center & BPO Services

Business Support

Professional Teams, Proven Results

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Recruitment & Intensive Training

Quality service begins with quality people. We recruit experienced agents who possess excellent communication skills. Then, they undergo intensive training on your specific product and scripts to ensure they sound exactly like your in-house team.

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Tech Implementation

We set up the robust infrastructure needed for success. This includes configuring CRM integrations, predictive dialers, and secure VoIP lines. We ensure all calls are recorded for quality assurance and compliance purposes before operations begin.

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Go-Live & Reporting

Once operations start, our Quality Assurance (QA) team monitors calls in real-time to maintain high standards. We provide you with detailed daily reports on key metrics like Response Time, Average Handling Time (AHT), and Customer Satisfaction (CSAT) scores.

Our BPO Services

I wish I would have thought of it first. Creative agency is the most tech valuable business resource we have ever purchased. Dude your stuff is the bomb! eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt to the explicabo.

Janeta Cooper

CEO AT TECH
I wish I would have thought of it first. Creative agency is the most tech valuable business resource we have ever purchased. Dude your stuff is the bomb! eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt to the explicabo.

Lempor Kooper

CEO AT TECH
I wish I would have thought of it first. Creative agency is the most tech valuable business resource we have ever purchased. Dude your stuff is the bomb! eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt to the explicabo.

Zonalos Neko

CEO AT TECH

FAQ’s

Some pre questions and answers

Do your agents have a strong accent?

No. Our agents are trained to speak in a neutral, professional accent that is easily understood by native English speakers in the US, UK, and Australia. We prioritize clarity and effective communication.

Can you cover weekends and nights?

Absolutely. We operate 24/7, 365 days a year. We can assign rotating shifts to ensure your customers get immediate support, whether it's 3 PM or 3 AM in your local timezone.

How do you charge for BPO services?

We offer flexible pricing models including "Hourly Rates" per agent or a fixed "Monthly Seat" cost. This allows you to scale up or down based on your seasonal demand without long-term rigid contracts.

How can I monitor the quality of the calls?

Total transparency. You will have access to call recordings and weekly performance reports. We also allow you to listen to live calls periodically to ensure the quality meets your expectations.

What if I only need one agent?

No problem! We are startup-friendly. Whether you need a single Virtual Assistant or a full team of 50 agents, we can set up a dedicated solution tailored to your specific volume and needs.

Ready to Transform Your
Business?

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